Anything that's zipped has to be unzipped before you can see what's inside. Go to where you can see the icon of the folder with a zipper. Double click or open that file. Now look on the line (menu) above really good until you see a phrase that says "EXTRACT ALL FILES". It'll ask you where to extract to -- you need to identify and note down where you put it. You can now open THAT file. Sometimes I can't see files I've downloaded by just clicking on the file. I have to go into my program (Paint, photoxxxx, MS word - whatever) and open that. Then you'd do an "OPEN" from there. Hope this helps.