I received this letter from Fiber Arts, in response to my comments from a member of this forum who was unhappy about a wrong order.
I really appreciate the letter from them explaining what had happened. I do tend to gripe fast and really should get to know more about what I'm complaining about first. I do hope this lady
gets the book she ordered and is happy with the quilt she will make with it.
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Dear Ramona,
I read your reply to the unhappy customer. We are aware of the damage a single complaint can do to a business.
I think it might interest you to find that her order was sent out on Wednesday and received on Friday. She sent a single email and no phone call. A phone call would have shown we are closed on Fridays. You may also find it interesting to note the similarity of book titles showing how easily the mistake could have happened.
On another note, I hope you have a wonderful Christmas season.
Happy Quilting, Cheryl