I had the same thing happen only I bought a Baby Lock Quilters choice. It's so hard to program! and I don't like the off-set needle and I wanted to make labels too and found it's too hard! Next I bought a new mechanical Bernina that looked exactly like my old one. I love my OLD one but they cheapened the new one and the feet are awful! THere's no up and don't needle control with the foot pedal anymore. Horrible zipper foot!