I had the same problem. I had to remake the band where I was trying to snap the grommets in. It needs to be a light fusible interfacing between the two layers of fabric. After I cut the old band off and replaced it with new fabric and new lightweight fusible interfacing, the grommets went in beautifully. I had to be careful when cutting the hole. It was a very trying experience for me; however, after the handbag was remade, I was so proud of it and I get lots of compliments.