Hi sorry that you were treated like that. But I am female and have had bad services also. I don't go back to the shops where there service is like that. Some places have adult ed places that have classes that are much better and usually cheaper than the LQS..I have learned more from this site than anywhere else however. The people here are great and there are the tutorials that are really good if you have to see it done which really helps. I put them in a folder so I can see them at my leisure and also I can start over and watch it as many times as it takes. I hate feeling like I am pestering someone when I don't always get it the first time. Welcome to the board where you'll find alot of help. while I am here thanks everyone.