Good luck. The thread on mine pulls from the spool 'away' from me.
In contrast, my sister's machine, not sq9000, pulls from the spool toward her. Hope it was something as simple as changing to the direction that works for your machine.
Let us know please when you know.
Deema, I am on edit in case you have already read my latest update. I started thinking about the direction my thread comes off the spool. ! I sew from cones most of the time ! I have a hitch rigged up to raise the thread from the cone then over to my machine . So I am not threading per our manual. Page 17 shows our thread coming off the spool towards us.
. I am glad mine is working on my rig. :)