Not long ago I ordered a quilting supply for the Longarm. Immediately, I got a response e-mail saying they were on vacation and it would be mailed on the 15th of November from the PO & gave me a tracking #. I watched on the 15th....wasn't sent. I waited till the 18th and wrote them asking why they hadn't sent it yet. That afternoon, I went to the PO box and there it was!!!! The tracking site STILL says it's not been shipped yet.......and they wonder why they're having $$$ problems.