Do you have it plugged into a serge protector? My serge protector partially blew (unknown to me). It still was able to supply enough power to turn on the light but the rest of the machine was dead. Once the serge protector was replaced, no more problems. It took a couple of trips (very annoying) back and forth to the dealer to realize that it wasn't a machine problem. Hope you get back to stitching on your new machine soon.