Originally Posted by Cat18
I recently received a quilt back from a long-armer -- there is a hole in the border. It looks to me like the needle on the long-arm machine got stuck and the fabric ripped when she tried to dislodge it.
I contacted the long-armer by e-mail, saying "I received the quilt back. The quilting looks nice, but there is a hole in the border where it is quilted. Weren't you going to say anything to me about it?"
Her response was "Didn't know there was a hole in the border."
I e-mailed her back and even sent pictures of the tear/rip/hole. She has ignored the e-mail and I have not heard anything else from her.
What should I do?
Regarding the hole...I had a small rip in the back of my first quilt and this is what I did to fix it. I took some matching material and cut a small piece so that the design matched the area where the tear was. I then ironed some fusible web on one side and then on the top side as well so that it made a small patch. Very carefully with tweezers I slid the patch in between the batting and the top fabric and pulled the edges of the tear together so that they would meet as best as they could. Then I carefully ironed the area. It really looked pretty good when it was all said and done...you could barely see it and I know it will wear okay. Oh, I also put a little drop of fray check on the seam of the edges just to ensure it didn't fray in the wash.