This happened when my long armer was quilting one of my quilts. She called me immediately and she was really devestated. She asked if I could bring my fabric scaps to her so she could pick out the right one to make the repair. She pieced in and appliqued a repair. She did a fabulous job and it was VERY difficult to find the spot that was repaired. I was very grateful. And she gave me a $20 coupon to use on my next quilt. I continue to bring my quilts to her. This could have happened to anyone. The difference between my experience and yours is, my LA'er did the right thing. I hope you get some satisfaction.