Originally Posted by BellaBoo
The LA was given the chance to work out a solution with the customer and she refused. If she's too ignorant to know that one unsatisfied customer means loss of future business then why be concerned for her if she does lose business.
There's a difference between taking your business elsewhere and *intentionally* setting out to put sombody out of business because they made one mistake and didn't do whatever you deem necessary to fix it.