Quiltingboard Forums - View Single Post - Long-Armer Ruined my Quilt -- What to do?

12-13-2010, 09:49 AM

#51

Flying_V_Goddess

Super Member

Join Date: Mar 2007

Location: Wisconsin

Posts: 1,703

Quote:

Originally Posted by Scissor Queen

Quote:

Originally Posted by BellaBoo

The LA was given the chance to work out a solution with the customer and she refused. If she's too ignorant to know that one unsatisfied customer means loss of future business then why be concerned for her if she does lose business.

There's a difference between taking your business elsewhere and *intentionally* setting out to put sombody out of business because they made one mistake and didn't do whatever you deem necessary to fix it.

I agree! I don't think its right that the LA quilter has responded to her email about the hole and possibly repairing it. Even if she didn't make the hole, she's still not responding to a customer's concerns and she may be ignoring her completely.

But intentionally setting out to destroy her business over it? Kind of overkill if you ask me. Its my understanding that a good sized quilt costs quite a bit of money to get LA quilted no matter who you go to. She doesn't need to be sued for every penny she has to ruin her business because if she keeps this up she'll destroy it on her own by creating a bad reputation and unsatisfied customers.

So relax people. It is unfortunate that the quiilt came back with a hole in it and the LA quilter hasn't really responded to the issue, but there is no need to put this woman's head on a platter over it. She isn't the only LA quilter in the world. I'd just go someplace else and have my work done there. Isn't it enough that this LA quilter will be out one customer as well as decent chunk of money to work on future quilts?

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