I know how I would feel if it was my quilt and my money spent and the person would not even have enough concern to discuss with me how or when the damage could have occurred. Darn right I'd be shouting to the rooftops if I was dismissed with a so what if I didn't pay enough attention to my work to notice any damage done before or after I got it and it's just a little damage, who cares about that. She'd know very fast that I sure care.