Originally Posted by feline fanatic

By the sounds of it, I don't think your quilt is "ruined". I can see where you are greatly disappointed that there is a hole in the border but it sounds like it can be repaired. I would be very upset if this happened to me but I would do my best to repair the hole and chalk it up to experience.

If the LA has not responded to you chances are you will not hear further from her and really the only true recourse you have is to not use this person again in the future. Perhaps she legitimately believes she did not do it and is not responsible.

I would not hesitate to tell friends what happened to you with this particular LA quilter and I would most definitely let whomever recommended her to you know about it as well. I would not post her name or business name on the internet, nor would I go out to try and ruin her business over a mistake like this by posting her name far and wide claiming she ruined a quilt.