If it were my quilt (and I am a longarm quilter)I would expect the quilter to fix the problem. It she fixed it to my satisfaction I would still use her services. Let's face it we all make mistakes; however, it she did not fix it to my satisfaction I would take my quilt to another quilter. I would not disclosure her name or business nor would I speak bad about her. Her quilting and public relation skills will either keep her in business or take her out of business without anyone else's help.