Communication is important. I first used a long-arm quilter that didn't followup on a phone call TWICE. The next one totally ignored my LONG note about what I wanted. We talked, but I assumed she had read this note and, therefore, didn't repeat everything that was already noted. For instance, I wanted the pieced back centered over the front - and called her when it wasn't done this way. She told me it was "impossible." I doubt that seriously. Will never use her again, though the quilting was nice.