I don't know the shop but my advice is always give them time and a chance to reply. This is the busiest time of the year and many businesses are really working hard to get their orders out and provide great customer service. You never know how many orders are ahead of yours and not every business sends out an immediate email to verify your order. We just seem to get spoiled by those that have the instant order transaction verification not realizing NOT all companies do this automated process and that is all it is....an automated response by computer not by a living breathing person. People get so used to instant gratification regardless of what form it is in that they get themselves all worried and upset for actually nothing. Almost every online business has a phone number and if anyone is concerned all they have to do is pick up the phone and call them to answer their questions. Can't get any easier than that!