I agree with Linda.Every new machine comes with a learning curve.Mine was unused for a couple wks because I just didn't remember a word the dealer told me about threading etc.
So....I took manual in hand, read it once, read it twice, then threaded it.In 2 rs, there's only been one question we called the dealer about.The ans was...operator error :-)The manual is my friend when I take time to read it.Good luck.