Talked to the lady at joanns, she said the ones that you get in your e-mail and mail box have been personalized for you. If you dont use it one month the next month they wont send you one. She has her customers mail theres in if they dont intend to use them and she scans them or gives to costomers to use. They must be scanned in order for you to get one the following month. I quess its their way of being "green". Once you get out of the system you have to go back and reapply for the mail flyers and emails.