Thanks. I have tried adjusting that and I'm not getting anywhere. I did put regular thread in the bobbin instead of bobbin thread and it is stitching out great. I guess that I'm going to have to drive all the way back up to the city to have them look at it. It makes me mad that this will be the third trip of an hour away for this machine. First one was to buy it. Second was because they forgot to give me the accessory kit and now to take it back for them to look at. I really hope that I don't have a lemon.