have you called the factory or the place you bought it and asked for information. when my handi quilter was acting up i called the handi quilter company in salt lake and they answered all my questions and helped me over the phone...so was free..i know there is a lady in Burley that has a quilt shop and may be able to help you. she cleaned my machine for me once. can't remember the name of the quilt shop..good luck
i used to live in Buhl idaho.