Yes, the sewing machine repair shop called and said they will ship me a new machine. I bought a new Smarter by Pfaff the end of Oct. 2010. I took it in for some adjustments and when I got it back home and plug it in was dead nothing. Worked great when I left the shop then nodda. Well I took it back and they just called said they would send out a new one. I can not complain with the service. I hear so much on here that you get no service after the sale. So far Pfaff has treated me right. You can always have problems with any product from time to time.