No problem, vicki reno! Sometimes what you talk about may be the very thing needed to trigger my troubleshooting skills---or lack there of. LOL
I can't possibly think the machine needs servicing already. It's only got like 10 or so hours of sewing on it. It shouldn't have to be broken in with the tension so messed at this point. ???? But I'll certainly ask when I get to the shop. Hoping to make it there before going to work today.