You are correct, we should not condemn without evidence. My apologies to all.
However, I will repeat that this kind of story does hurt all people who do longarm quilting.
Although this individual is upset about her quilt she only needs to go elsewhere in the future. It seems like longarmers are sprouting like weeds in a flower garden.
It is sort of like a LQS that I will no longer patronize because I could never get a receipt. Even when I asked for one she (the owner) claimed no one wanted receipts so she didn't bother with them. I never went back because I could never figure out how she came up with her totals plus I need to keep track of expenses if I am making a quilt for someone. She hurt herself and I have since heard she is struggling, so apparently others haven't liked her attitude. Sorry folks but customers need to be treated right (within reason) in any kind of business.
I think some people would rather shoot themself in the foot than continue walking.
Enough said by me on this subject.
Longarm