Originally Posted by quilter in the making
Originally Posted by maryb119
I had a bad experince with serger repair. I called Babylock and explaimed it to them. THEY called the repairman and threatened to pull their authorization from him so that he could not repair Babylock machines. My serger was repaired very quickly after that. I never took it there again.
I am sorry you're having this much trouble. I think others have given you some great tips and I hope you get this resolved very quickly.
I was also glad to read the above quote because I'm having trouble with my local Babylock dealer getting a repair completed on my machine. Took the machine in once and when I went to pick it up he tried to give me someone else's machine and when I pointed out it was the wrong machine, he hadn't even touched mine. Then told me the part that needed to be replaced was on backorder and he would call me at the end of November when it was in and have me bring the machine back in. I still haven't heard from him that the part was in and now my warranty has expired. It was still in warranty when I originally took it in for repair. I am heading back in tomorrow and am going to call Babylock if I don't get satisfaction tomorrow.
Call Babylock anyway. mYou might not be his only customer with this complaint. I hope they honor the warranty since you tried to have it repaired before the warranty expired. Am very lucky with my local sewing shop. Never had a problem with them or their repair service. :)