Originally Posted by catrancher
I'm sorry to hear about this. It can ruin one's enjoyment quickly. I hope you might be willing to give them a second chance.
I've always had great service there. During one of their great sales on batiks, I went in to find fabrics for an IRR round. Looking through the sales bolts, I wasn't finding just the right thing. Two employees came by to help. They agreed that nothing on the floor was right and then took me to the back room where they had 200 more batik bolts to look at (they were waiting for space to open up on the floor before these could be put out for the sale also). We found the perfect fabrics and their service was fabulous. I've not received this kind of service at any other store.