I have two Rowenta irons..One was new and wouldn't heat up enough for cotton. I got online and sent it to a repair shop in Fla. Rowenta replaced it with a new one... About 3 mos. ago my other one (which was about 2 yrs. old) the dial was messing up, so I sent it to the repair shop, got a new sent to me again. I really love these irons, but I self clean my alot, keeping the goop out of it. Might send it to a repair shop. Hope this helps.