I have ordered from them over the past few years, and found the quality excellent and the service faultless! I actually ordered 160 yards of a fabric for my staff's uniform (I own a restaurant in Vanuatu - 19 employees) and got such great fabric, I had the tailor who made them save ALL the scraps for my stash! The customer service rep I dealt with really helped find a fabric I liked with that much yardage. If I hadn't already spent way more than my budget at Joann's the past couple months, I would also have placed an order-it is one of the best sales I've seen in a long while.