We called right away and they found a code (thru the wires or something) and said it needed a service call. It's being set up. My hubby has taken this on for action. I am still loving the fact that he can handle problems and it is not all up to me all the time! :) As most know, he is a recently retired Col in the Marine Corps and loves to handle things! I'm just there to make sure he stays nice. If I get upset, he really gets mad so I have learn to control it when around him. I have no doubt that it will be fixed but it will be painful to all :) We have receipts, numbers, and all. It's just that it was not 2 months old! I wish things were made to last better. I even find that my first sewing machine- a 99 dollar Kenmore from Sears (almost 40 years old)is a better work horse than my new Pfaff or any of the ones in between. It can handle everything but fancy! That's progress.