I have been ordering from them since 1990 and have never been disappointed - their products and customer service is The Golden Ruler against which I measure ALL other shops, and I read every catalogue like a great novel. When my husband picks up the mail and there's a Keepsake catalogue in it, he announces, "Your porn came in the mail today!!!" You can imagine his doing this walking through the front door when I had a dozen women from my quilt guild over for a large planning committee meeting ... although his face was red when he saw the unforeseen audience, they busted a gut laughing hysterically when he handed me the catalogue in front of them.