Oh I had my receipt, they just never asked to see it. I told them we had spoken with Accuquilt and their rep told us to talk to Joanns. It's my understanding from the Accuquilters Group that the handle breaking is a common problem, even when you don't feed too much material through it. So maybe they're used to people bringing the Go back in. My husband and I are going to see how much I use it and maybe eventually upgrade to the Studio. But I'm very thrilled to have a cutter to use again. I just need to replace the square die I was using because that was damaged and had to be disposed of.