I think all HRB offices are different. The one here hired my DD who was in High School to do taxes and she had no training, nothing. They told her to just do what the computer told her to. This was some years ago but I wouldn't let her take the job. No one needed that headache from an untrained kid. Back then they hired anyone breathing. I think they have revamped their staffing hiring procedures. DH has been using them for the last few years but will only go to one person in the local HRB who is a retired cpa who works for HRB during tax season.