And about the Designer I... I loved that machine. Never should have upgraded. I just wanted the USB connection and a few of the newer features. I didn't get into free-motion until after I "upgraded" to the SE. At AQS this week I am taking "Really Free Motion Quilting." They supply the machines. I wonder what brand/type it will be. I am trying to reserve judgement on my SE, but I just can't bring myself to try it after getting it back. I just feel I have made a seriously expensive mistake with this machine. Perhaps I should cut my losses if doesn't work and change to Bernina. I really don't think Viking cares one bit if a customer has a lemon. They are just completely unavailable. The folks at the shop are kind, and I consider them friends. They are at a complete loss as well. This is a corporate problem, and they are just unavailable to me.