Nashville Girl, the one and only time I contacted customer support re: a problem I had with embroidery software for my Designer I, I remember it took quite a while for an e-mail reply to arrive from Husqvarna, but they did respond.
Have you tried the following contact information:
+18003580001
[email protected]
My Viking dealer in my area just recently closed shop and moved to another state, leaving many of us high and dry. We are scrounging around looking for places to buy products and service our machines. There are a few places here and there, i.e., Viking dealers located in JoAnn's, etc., but nothing to equal the scope of service and products that my former dealer offered. Service, support and proximity are major considerations in the next machine I may need to buy.
I can really sympathize with you in your plight.