I really try to support my LQS, but the past few times I've been there I've gotten so upset that I swear I will not go back.
1. Advertised hours on the door, but 2 out of the last 4 times I've gone there she's already locked up and left over an hour before her closing time. One time she was still open with an hour left before she's supposed to close, but when I walk in the door she picks up her phone and calls to order a pizza and then adds at the end that if she's late to pick it up, don't worry she'll be there, as SOMEBODY just walked in her door.
2. One time I picked up a bolt of fabric and noticed water stains down the bolt. I then looked at several of the bolts on that particular shelving unit and they ALL had water stains. I asked her if this was a bargain area and she said no, full price on the fabrics. When I pointed out the water staining she did a poor job of pretending I was the first person to notice the water staining and said not to worry it would all wash out. The fabrics I was looking at were all tone on tone beiges and off-whites. Needless to say, I didn't buy any.
3. Took a beginning quilting class and we didn't even get halfway through the project as the teacher just wasn't in the mood to teach it since she'd just had a death in her family. The owner and the teacher pretty much sat in the owner's office and talked while we in the classroom tried to lead each other through the project.
Unfortunately, this is really my only LQS.
I have signed up to take another beginning quilt class at another LQS and will have to drive almost an hour just to get to the class, but when I was in the shop last week they were so nice and their samples are so beautiful. The staff members were very knowledgeable and two of them took the time to pull fabrics and help with suggestions for my class fabrics. I needed 1 focus fabric and then 3 light and 3 dark complementary fabrics. I bet they had over 50 bolts pulled helping me pick my choices. Now this is what a quilt shop should be. I start the class on the 19th.