Originally Posted by feline fanatic
Do you have any recourse at all? I mean if you had the time and manpower would it be worth it to measure every bolt as you receive it and then claim the shortages to the manufacturer or distiributor before any cuts were made?.
We *could* measure each bolt as it comes in but that really wouldn't be worth the time it would take.
But we do weigh every bolt as it comes in and if it seems to be noticeably over- or under-weight then we do take the time to measure it all out and report the difference. In addition to the time it takes to do the unrolling and re-rolling, it also takes time to report it to the maker, and do all the accounting adjustments, plus time spent keeping track of whether the refund was ever received, and also nagging the vendor a second time if they have overlooked our complaint.
Sigh.