I took my Viking mega quilter into have it looked at, the tension was not cooperating. It hadn't been looked at for 5 years. My Bernina did go in to a 2 year check up. I called the Bernina dealer and they made an appointment to bring the machine in to be serviced. I went to do some shopping and he called me about 2 hrs later and the machine was ready. I'm in Texas and have to drive to New Mexico for service. Service was 69.00. Good Service and he will do any machine.