Originally Posted by QuiltingGrannie
Great Customer service will keep them coming back and inviting others to join them.
Treating EVERY customer the same no matter if they spend a thousand dollars at a time or just a few dollars. Some shop owners are a bit snobbish to some customers which hurts them in the short and long run. If you treat customers right they will come back.
Wow! QuiltingGrannie - you just described my LQS!
The owner is quite snobbish and has her "favorites" whom she will walk away from a customer to greet. Her help isn't much better, but her husband on the other hand is a lovely man who treats everyone nice.
I like to go in when he is there but lately I haven't seen him so I obviously don't shop there much. I would rather drive 1/2 hour out of my way to go to a friendly shop.
I hope "in the long run" her favorites help her stay in business, because I have heard a lot of people complain about how rude she is to strangers.