Originally Posted by crt
You might try this phone number. It's not toll free, but it might at least get you through to them.
(870) 793-2405
Yes, try their regular number. I tried emailing them once and never got a response either. I am only 1 1/4 hrs from them so now i make a trip out of it. They are very nice and helpful in the store and I can't really imagine why they suck so much at internet contact.
I would have to agree though that unless it was sub-par packaging to begin with that the carrier would be the one to go to for this problem. Marshalls' really can't control how the carrier handles the packages. Sub-par packaging would be their fault though.
Sorry you were not happy with your package. They have such super prices and the fabric is great quality! I won't be buying much from JoAnn's anymore now that I have discovered them, and so close to me :)