I ordered from them once on their site. I was having problems with the payment and kept waiting and waiting for my order. I checked the website to find out about my order if it was being processed or what the hold up was and it says pending payment. I emailed them and never got any response. I tried calling and no one answered, left msgs. I had my DH call them and he spoke to a man, he said the order did not complete, gave me credit card again, he said it would be processed. 2 more weeks went by, stiill shows as payment pending. Called back about 7 or 8 times, found out the guy had not put through the payment. He appologized and I recieved my fabric about 4 days later. Even though I hear good raves and fabric no expensive, I am a little sour on dealing with them again