IMO, it's a mistake for a company to be unfair to just one quilter, because there's never just one -- they all have friends! Personally, I will not accept a damaged shipped package. The delivery carrier needs to be accountable to the shipper, as that's where their profit is made. If Marshall is having trouble with their delivery choices, they will have no recourse but to respond to that critical part of their business. See, it's no longer an individual consumers' problem - it's a corporate business problem.