Keep in mind that Martha Stewart is unlikely to say anything against Singer on her show, or anywhere else. She's paid, I would imagine, to endorse their products. I'm glad she helped, but I doubt she would have done more, or spread the word. Call me cynical, but it's a business decision, and all about money.
Originally Posted by BARES
I bought a Singer about 9 months ago. It was awful. The only machines I had ever used were Singers - from the treadles that Mother had to the one I had from the late '70's. That machine still works like a dream but I wanted another one. WELL, I got the new Singer and the foot pedal broke the first time I used it. I tried contacting the company as it was still under warrenty. They wouldn't even respond. 3 emails later I still hadn't heard from them. The 4 email, I told them that if I didn't get some response that I would take further action. They wrote back and said that they wouldn't do anything and it was my problem. So I wrote an email to Martha Stewart since she was always touting the Singer that she used on her show. I CC'ed a copy to Singer as well. I told Martha my story and told her that I was sure that Singer would want to keep her happy because she had a TV show, and mentioned them often, so she had clout to reach thousands of people, where as I was just one little individual with no clout, except the few hundred dollars I would spend. I asked her to think how their attitude also reflected on her show and business, since she supported them with her endorsements. I said that I was a quilter and on several boards, so when I told my story, a lot of people would hear it, as I would be reaching a huge audiance. Martha sent me a nice email stating that she couldn't do anything for me except to encourage Singer to do right by me. Well, Singer emailed me and told me that they would exchange the machine. The machine is not a metal machine, lots of the parts are plastic. I know it won't last the way the one I bought in the 70's has. Any other machine I purchase will be made with as much metal and as quality as I can get. For me the sad thing is that Singer wouldn't even acknowledge me when they thought I was a LONE customer, but when I had backing they did what they should have done to begin with. I consider 9 months ago as being rather recent.