Originally Posted by tealfalcon
yes its def a tension issue and i have played with it some after posting this...but still its the same....ugh ugh ugh.....it was bought down in florida so i cant just run and take it in. but yes it is under warranty
you can take it to any Baby Lock dealer It should not matter where you got it from, and it sounds like they can fix your problem. I had a problem with mine and I think it was the thread I put in a new spool and it stopped the problem I was having.