My LQS, Lavender Lime Quilting in Chattanooga, is so AWESOME! They are almost like family. Their staff is helpful, and if they don't know the answer to my question, they will help find the answer! The only problem as far as I am concerned is that they are Bernina dealers and I am a Babylock and Janome fan! However, their service person works on ALL brands so am thankful for that.