If you moved from another state, or at least say that you did, and the shop wants your business they will help you...without charge...if not maybe there is another shop close that will help....Most shops have a problem with people that buy elsewhere because they get a cheaper price...that's because they won't have to worry about the waranty...they just don't tell you that is why you got a better price...I know that Bernina shops in my area, at least the one I go to, state in their website that they don't sell outside their area...for that reason...But again if the shop knows that you are going to be coming there for your machine needs they probably will help you...