I have 2 babylocks and have not had the problem...if you are under warenty you can take it to any babylock dealer... check the internet to see the one near you....I had a bobbin case nick on my Ellageo, bought in Fl., I took it to a dealer in NC and they sanded my bobbin case for me and it worked fine love my Adury it was my Christmas present this year form my DH...He saw me sitting watching my big machine embroidery and ask me what could I be doing if I had a smaller machine...You have to remember we live in a RV...I told him I could sew...sew...sew
he is one who enables....He loves to go so we are always finding new QS or on our way to Joanns or Handcocks....he is a keeper.