I agree with most of the comments I have seen expressed here. Definitely greet all customers even if you are busy with someone else. At least a small aknowledgement is nice. For sure don't follow me around - that's one of the quickest ways to get me out of your store. I think it would be great to have a suggestion box to see what classes people would like to take. My LQS seems to have hardly any classes lately - they have an embroidery club,new owners classes, and occassionally a well-known quilter comes in to teach a random class. i have been looking for a paper-piecing hands-on class for the last 4 years and they haven't offered it. I know the technique has been around for a while but I can't be the only quilter around interested in this class. Good luck with your business plans!