I think the #1 thing would be to provide what we can't get in our internet shopping and that is good customer service. I like when I go in my LQS and the clerk who has been waiting on me for years says, "And what complicated project are you working on now?" She turns to other customers and tells them about my work. It flatters me, don't know that I am really THAT good, but it keeps me coming back. The clerks also must be willing to help out customers with color choices and any other questions they might have. I also wish more quilt shops were open on Mondays. That is my "play day" A couple around here are closed on Monday AND Tuesday. Those are my days to shop or go to doctors. The rest of the week is my working time on sewing projects, etc.