i like evening and weekend classes so those of us who work can have fun too. i like the special discounts offer on a particular type of items on saturdays. like a percentage off of patterns and books one weekend, on rullers another weekend, fat quarters another...
i like the clerks to ask if they can help then back off if i don't think i want help but check again later to see if i'm finding what i want. that gives me a chance to change my mind if i figure out i really do need help.
i like an emailed calendar of classes and sales.