ok, answering from a customer side of view...if i ordered 2 different fabrics from anywhere and nothing came and nothing came i would not be a happy customer. if half of my order was shipped without me knowing what was happening...i would be very upset.
i guess what i'm trying to say is...
COMMUNICATION IS MANDITORY FOR GOOD CUSTOMER SERVICE! instead of asking us you should be asking the customer how they would like their order handled.
there have been times when i've ordered on line...waited 2-3 weeks contacted the store to hear...oh sorry one of the fabrics are on back order...so we are holding the order... REALLY!??? without telling me? well one of those fabrics i needed 2 weeks ago...the one on back order was not even one that mattered...but they did not bother contacting me, even sending a simple email so i could tell them that i needed the other fabrics. so i cancelled the whole order (over $300 order) and will not even visit the site on line. had they contacted me i could have told them the fabric i needed right away and made arrangements for the remainder of the order-since they chose to just set it aside with no correspondence i have no time for them... i did receive an email order confirmation a couple days after placing the order...so kept expecting it and stressing over it for over 2 weeks...wondering if the pony express was bringing it.
if you want to keep your international customers happy you need to have GREAT CUSTOMER SERVICE! WHICH MEANS COMMUNICATION!